Policies

Shipping & Delivery

Ships from US warehouse

In-stock orders are fulfilled from a U.S. warehouse.

Exact handling time to be confirmed with the warehouse before this page goes live.

Once a parcel has been handed to the carrier, transit time varies by destination and service level. A tracking number will be sent by email when it is available.

Before the warehouse hands the order to the carrier, you may cancel. After the parcel is with the carrier, the order cannot be canceled; please see Returns & Hygiene if there is a delivery problem.

Tariffs and duties

Domestic U.S. deliveries from a U.S. warehouse typically do not involve import duties. This page describes U.S. warehouse stock only. If we later offer a cross-border item, we will describe those terms separately.

Signature and adult receipt

Whether an adult signature is required at delivery is still to be confirmed with the warehouse and the carrier. We will publish that rule before this page goes live.

Discreet packaging

Please see Discreet Packaging & Privacy. The outer carton is intended to be plain and unmarked.